Airport Assistance Services

Airport Assist supports the flow of the international departures at Perth Airport Terminal 1 by providing support and directions to the International departures through security and outbound passport control. This comes in handy when leaving waves in the late-afternoon and evening hours to Asia and the Middle East: queues usually accumulate.

The Airport Assist representatives will have an option of curbside drop-off, in the check-in hall, or, at the point of arrival, in Terminal 1. Personal escort is provided, and the two locations of the terminals make transfers and confusions disappear.

The airline and independent lounges that are available in Perth Airport are located mainly in the Terminal 1 International and the Terminals 3/4 in case of Qantas domestic travelers. Airport Assist saves unwarranted walking by directing the passengers to the right lounge provided that they have the right to be guided.

Having synchronized check-in to discreet escort through the screening and boarding process, VIP Airport Assistance makes the travels organized and predictable, especially when dealing with school holidays or FIFO (fly-in, fly-out) peak travelling hours as experienced during peak travels in Western Australia.

Wheelchair arrangements, mobility assistance, and support for families traveling with children can be pre-arranged. Guided help is particularly valuable when moving between terminal precincts.

Airport Assist will organize the transfer of luggage between curbside to check in counters or baggage claim to onward transport. This makes the process more bearable to long-haul international arrivals who have more than one suitcase.

• Domestic to domestic (same precinct): 60 minutes to 75 minutes
• Domestic to international: 2 hours
• International to domestic (different precinct): 2.5 to 3 hours
• Lounge options in Terminal 1 International are best for longer waits.
• Nearby airport hotels are all within a short drive and convenient for long layovers.

• Terminals 1 and 2 are used in one precinct, Terminals 3 and 4 (Qantas) are in the other. Allow additional time if moving from one of these precincts to another.
• A free terminal transfer bus runs between precincts and it is usually 15-20 minutes depending on the traffic within the airport grounds.
• International departures from Terminal 1 are busiest after evening. Getting to the gate early helps to avoid long security queues.
• The International Arrivals must pass through the Australian Border Force and Biosecurity screening. For visa and transit information go to: https://immi.homeaffairs.gov.au
• Free Wi-Fi is available in all terminals with quick registration.
• Most international to domestic connections will involve collecting checked baggage and rechecking with the domestic carrier.
• Recommended minimum layover time:
  • Domestic to domestic (same precinct): 60 minutes to 75 minutes
  • Domestic to international: 2 hours
  • International to domestic (different precinct): 2.5 to 3 hours
• Lounge options in Terminal 1 International are best for longer waits.
• Children's play areas are provided for Terminal 1 departure areas.
• Window seating in Terminal 1 provides good views of the runway especially good on sunset departures.
• Elderly passengers should pre-book mobility assistance to move with ease from one terminal to another.
• Nearby airport hotels are all within a short drive and convenient for long layovers.